Frequently Asked
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Vitesse Moving Transfer is a reliable and highly trusted moving company that provides competitive pricing, exceptional customer service, and a commitment to safety. We’re available 24/7 throughout the year, including holidays, to meet all of your moving needs.
We are licensed and insured by Illinois Commerce Commission. Our license number is ILL.C.C. 178728 MC
Weekends are usually the best days for moving because there is less traffic and better parking availability, especially in areas where parking is typically a challenge. However weekends are the busiest days for us and if you plan to move on a weekend, we advise to reserve your time time slot ahead of time.
We recommend that you contact us at least 2-4 weeks prior to your moving date, however depending on the time of the month we can sometimes accommodate the last minute moves as well.
At our moving company, we understand that weather conditions can have an impact on traffic and road conditions. However, rest assured that our team of movers is well-prepared to handle your move regardless of the weather. Whether it’s a snowy winter day or a heavy rain, we come equipped with all the necessary tools and protection such as shoe covers, plastic floor covers, blankets to ensure the safety and protection of your belongings throughout the moving process. Your satisfaction and the security of your items are our top priorities, no matter what Mother Nature throws our way.
For optimal results, we highly recommend scheduling your move in the morning or early afternoon, preferably between 7 AM to 12 PM. By starting your move early in the day, you can maximize efficiency and complete the process more swiftly, allowing you to settle into your new home faster. Let us help you kickstart your move on the right foot and make your relocation as efficient and seamless as possible.
According to legal requirements, your belongings are automatically covered by our free basic coverage, which provides compensation at a rate of $0.30 cents per pound per item. However, we also provide you with the option to secure additional insurance through a trusted third-party insurance company.
To ensure the safety of your upholstered furniture during the move, our dedicated team takes extra precautions. We will carefully cover your furniture with protective plastic, which acts as a barrier against dust, dirt, and potential damage. We also securely wrap the furniture with specialized moving blankets, providing an additional layer of cushioning and protection.
We kindly request your attention to an important matter regarding the transportation of certain items. For security reasons, we regret to inform you that we are unable to transport jewelry, currency, documents or other high value items as part of our moving services. It is vital that you pack and store these valuable items separately, ensuring their safety and security throughout the moving process. We strongly advise you to keep these items with you and personally transport them to your new destination. Please understand that if these items are packed without notifying us, we cannot assume responsibility for any loss or damage that may occur. Your cooperation in taking appropriate measures to safeguard your valuable possessions is greatly appreciated.
Here are some packing tips: pack similar items together, pack items from the same furniture piece in one box, use small boxes for books and CDs, use medium-sized boxes for fragile items and electronics, and use large boxes for linens and clothes. Please ensure that each box doesn’t weigh more than 50 pounds, and if you can lift it comfortably, it’s ready to be moved!
We understand that plants are often an important part of your home and can hold sentimental value. However, it is important to note that due to certain regulations and factors involved in the moving process, we typically do not transport live plants. Plants require specific care and attention during transportation, and the conditions inside the moving vehicle may not be suitable for their well-being. Additionally, we have restrictions on transporting plants to prevent any potential damage to the plants themselves or other transported items. We recommend making alternate arrangements for the transportation of your plants, such as moving them in your personal vehicle or finding a specialized plant-moving service. This way, you can ensure the health and safety of your beloved plants during the moving process.
When it comes to moving, there are certain items that professional movers typically do not transport. These items include:
- Pets: Moving companies do not transport live animals for their safety and well-being. It is advisable to make separate arrangements for the transportation of your pets.
- Hazardous materials: Movers are prohibited from transporting hazardous materials such as flammable substances, explosives, corrosive chemicals, or toxic substances. These items pose risks to the safety of both the movers and your belongings.
- Firearms and ammunition: Due to legal and safety reasons, moving companies typically do not transport firearms and ammunition. It is important to make proper arrangements for the transport of such items in compliance with relevant laws.
- Perishable food: Movers do not transport perishable food items, as they can spoil during transportation and attract pests. It is recommended to consume or donate perishable food items before the move.
The size of our moving crew is tailored to the specific requirements and size of your move. Typically, for a one or two bedroom apartment, a three-man crew is commonly assigned. However, we are flexible and can accommodate your preferences. If you prefer a smaller crew for a more streamlined approach, we can provide a two-man team. Conversely, if you feel that a larger crew would expedite the process, we can arrange a crew with four or five members upon your request. Our aim is to provide you with the appropriate number of skilled professionals to efficiently handle your move, ensuring your satisfaction every step of the way.
To ensure effective communication and address any specific details related to your move, it is necessary for someone to be present during the process. We kindly request that you or your designated representative meet our foreman on site to discuss the move’s particulars. If you are unable to be present yourself, we appreciate it if you can provide us with the name and contact details of your representative in advance. It is highly recommended that either you or your representative remain available throughout the entire duration of the move until its completion. This allows for prompt decision-making, clarifications, and ensures a seamless moving experience. Your active involvement or that of your trusted representative will contribute to a successful relocation.
We take into account important factors like crew size, hours spent, additional moving needs, truck accessibility, and the scheduled date and time of your move.
As part of our standard service at Vitesse, we provide moving blankets, two wardrobe boxes, and rolls of tape free of charge. For your personal belongings, we kindly ask you to pack them in regular size boxes. However, if you’re looking for a stress-free move, we offer an upgraded moving package that includes professional packers and packing supplies.
When it comes to carrying furniture higher than the 2nd floor, there may be additional charges applicable. However, please note that each move is unique, and specific details can vary. We encourage you to reach out to our dispatcher directly to clarify any questions or concerns you may have regarding this matter. They will provide you with accurate information tailored to your individual move.
Our moving estimates are designed to be as accurate as possible. We utilize various factors and information provided by you to calculate the estimated cost of your move. While we strive for precision, it’s important to note that unforeseen circumstances or changes in inventory can potentially affect the final cost. However, we have a strong track record of providing reliable estimates. Our aim is to give you a fair and transparent estimation, ensuring you have a clear understanding of the expected cost.
To secure your moving date and reserve a professional crew, we kindly request a $50 deposit through our convenient online payment platform. Rest assured, this deposit will be applied as a credit towards the total cost of your move. It’s a simple and secure way to confirm your reservation and ensure a smooth transition for your relocation with Vitesse.
If you need to cancel your reservation, we kindly ask for a 48-hour notice. This allows us to make necessary adjustments to our schedule. Upon receiving your cancellation notice, we will process the refund of your $50 deposit. You can expect to receive the refund within 2-4 business days. We understand that plans can change, and we aim to make the cancellation process as convenient and efficient as possible for our customers.
If you anticipate adding more items to your move, please contact our dispatcher with changes you would like to make. We kindly request that you inform us in advance of any last-minute changes that could significantly increase the size and cost of your move. This allows us to adequately prepare and make necessary adjustments to your estimate as well as our schedule.
If any damage occurs during your move, we kindly request that you report it to us as soon as possible. We take such matters seriously and want to address them promptly. Once reported, we will provide you with a claim form that needs to be filled out. This form helps us gather all the necessary details and documentation related to the damaged items. By promptly reporting and filling out the claim form, we can initiate the appropriate process to resolve the issue and provide the necessary support.
When our moving team arrives, they will have your contract and the inventory list you provided either over the phone or online. Before the move begins, the foreman will conduct an onsite estimate to ensure the accuracy of any previous estimates. Additionally, the foreman will inquire about any items you may plan to leave behind before they start packing. Our team will carry out the move in accordance with your instructions and preferences.
Yes, our movers can certainly assist with arranging furniture in your new home. Once the items have been safely transported and unloaded, our team can work with you to position and arrange the furniture according to your preferences and instructions. Whether it’s placing the furniture in specific rooms or following a floor plan, our movers are ready to help create a well-organized and comfortable living space in your new home. Just let us know your preferences, and we’ll make sure to accommodate your needs during the moving process.
Typically, our crews work straight through the day without taking lunch breaks to minimize any interruptions. However, for moves that require more than 6 hours of work, the foreman will coordinate necessary breaks with you. This ensures that the team can recharge and maintain their productivity throughout the day.
When it comes to liquids, it’s generally recommended to exercise caution and avoid packing them. Liquids can leak, potentially causing damage to other items during the move. It’s best to consume or properly dispose of liquids before the move.
As for food, non-perishable items such as canned goods and dry goods are typically safe to pack. However, perishable items, especially those requiring refrigeration, are not recommended to be packed for long-distance moves. It’s advisable to consume or donate perishable food items before the move to ensure freshness and prevent any potential spoilage during transportation.
Before your move, our dispatch office will reach out to you to confirm the timing and logistics of the move. This ensures that everyone is on the same page regarding the schedule. Additionally, the moving crew foreman will give you a courtesy call approximately 15-30 minutes before their arrival. This way, you can prepare for their arrival and be ready to assist or provide any necessary instructions.
To ensure a smooth and efficient moving process, it is important for someone to be present during the move to meet the foreman and discuss the details of the relocation. If you are unable to be present, we kindly request that you provide us with the name and contact details of your representative who will be available on your behalf. We strongly recommend that either you or your representative remain present throughout the entire move until it is complete. This allows for effective communication, addressing any questions or concerns that may arise, and ensuring that your specific requirements and preferences are properly communicated to our moving team. Being present also enables you to oversee the process and provide any necessary guidance to ensure a successful move.
At Vitesse, our goal is to meet all arrival windows as promised to our valued customers. However, unforeseen circumstances such as unexpected traffic or delays at a previous moving job may occasionally cause delays in our schedule. If such a situation arises and your movers arrive outside of the agreed-upon arrival window, please rest assured that our customer service team is committed to finding a fair solution. We understand the importance of timely arrival and the inconvenience that delays can cause. Our team will work closely with you after the move to address the situation and find an appropriate resolution. We value your satisfaction and aim to provide excellent customer service, even in challenging situations. Your patience and understanding are appreciated, and we will do our best to rectify any inconvenience.
Consolidated Delivery: With our consolidated delivery service, our experienced crew will handle the packing and pickup of your items using our own materials and protective measures. This allows for efficient coordination and consolidation of multiple shipments. The delivery timeframe for consolidated delivery typically ranges from 1 to 10 business days, depending on various factors such as distance and routing. Rest assured that we prioritize the safe and timely transportation of your belongings during this process.
Straight Delivery: If you opt for straight delivery, we provide a dedicated crew and truck for loading and delivering your items. This means that the same crew who loads your belongings will be responsible for their transportation and unloading at the requested destination. Straight delivery offers a faster transit time, typically within 24 to 48 hours from the requested date. We strive to ensure a prompt and direct delivery to minimize any waiting time.
Both delivery options have their advantages, and we are here to assist you in choosing the one that best suits your needs and timeline.
The delivery window represents the specific time and date range within which we guarantee the delivery of your items, taking into account your availability to receive them. We understand that you have preferred timeframes for the delivery, and we strive to accommodate those preferences as much as possible.
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